The moderators survival guide is your indispensable resource for navigating the rocky shoals of your one on one user research sessions inside youll find guidance for nearly 100 diverse situations ranging from business as usual to tricky and sticky that might occur during usability studies contextual inquiries or user interviews. The moderators survival guide is your indispensable resource for navigating the rocky shoals of your one on one user research sessions inside youll find guidance for nearly 100 diverse situations ranging from business as usual to tricky and sticky that might occur during usability studies contextual inquiries or user interviews. This is a sample chapter from donna tedesco and fiona tranquadas new book the moderators survival guide handling common tricky and sticky situations in user research 2014 morgan kaufmann chapter 2 in the trenches six steps for handling situations once youve understood your role as the moderator and the different styles of moderating you can start thinking about how to handle . Ever wondered what to do when something unexpected or tricky happens while youre running a user research study the moderators survival guide by donna tedesco and fiona tranquada is an essential tool for successfully handling those situations you can purchase the kindle edition now or a paperback copy from. The moderators survival guide handling common tricky and sticky situations in user research is available in our book collection an online access to it is set as public so you can get it instantly our book servers spans in multiple countries allowing you to get the most less latency time to download any of our books like this one